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Frequently Asked Questions


What are compatible cartridges?

Compatible cartridges are non-OEM new cartridges - not recycled. Compatible cartridges are manufactured by a third party factory to the OEM (Original Equipment Manufacture) specifications. Each printer cartridge is carefully researched, manufactured and tested. New compatible cartridges are added on a regular basis.

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How easy are they to install?

Each cartridge is installed the same way that you would install the original OEM cartridge. They are individually wrapped in foil and have the yellow tab on top (which you remove when installing the cartridge - just like the original OEM cartridge.) We recommend that you use the head cleaning or nozzle cleaning utility that comes with your printer to clean the printer heads (you should do this EVERY time you replace any cartridge - OEM or Compatible). Go to Control Panel - Printers - Properties - Utility.

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Why should I buy a compatible cartridge?

Why Not?? The main reason for using compatibles is to save money, lots of it!

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How much money will I save by buying a compatible cartridge?

Typically buying a compatible cartridge saves you about 50-75% over the cost of a new OEM cartridge. This usually amounts to $15-$30 every time you use our product. Check out the savings for your printer. Make sure to explore different quantities to find the price break that suites you best. Notice the unit costs decreasing on quantity orders!
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How can you sell them so cheap?

Our cartridges come straight from the factory - therefore - NO MIDDLE MAN to raise the price!!

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How long will they last on the shelf?

Because we sell so many cartridges each month (25,000), we receive monthly shipments from our factory. Therefore our cartridges are fresh and have a tested shelf life of at least 20 months.

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Do you guarantee your product?

We guarantee everything we sell 100%. We will gladly refund your money if you are unsatisfied in anyway for any reason. There is absolutely no risk to you.

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Will I get the same quality printing with a compatible cartridge?

We guarantee you will get the same quality printing. Many of our best customers are graphic designers and photographers who demand the highest quality printing and the strictest color matching.



Our Factory Is ISO-9001 Certified
What does this mean to you?
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Do you have cartridges for my printer?

We carry compatible cartridges for most popular brands of printers which have no circuitry or electronics (the printer head) on the cartridges themselves. If you don't see your printer listed, give us a call and we will let you know if we have it in stock. If your printer is a new model and we don't carry it yet, check back with us by e-mail or this web site as new compatibles are added on a regular basis.

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Will using a compatible cartridge void my warrantee?

Major printer manufacturers sell printers at or below cost. They make their profits from selling the cartridges. Formerly, once you bought your expensive new printer you had no choice but to buy one of their cartridges after yours ran dry. By using compatibles you are cutting into their primary source of profit. Because of this, they will threaten to void your warrantee if you use compatible cartridges. They are simply trying to protect their own interests anyway they can. It is however strictly ILLEGAL for them to do so. They CANNOT VOID YOUR WARRANTEE simply for using compatible cartridges. There is no reason that you should not use compatible cartridges. They work and will save YOU money.

We've sold hundreds of thousands of cartridges and never had an incident where a customer's warranty was "voided" from using our products.

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How can I reach you?

Please do not hesitate to contact us for any reason at all.

Email us at:
support@inkcartridge.com

Snail Mail us at:
InkCartridge.com
3058 Saddleback Dr.
Cincinnati, Ohio
USA 45244

Call us at:
513 830-7865

Office Hours:
8AM - 5PM (Eastern Standard)
Monday - Friday



Trademark & Brand Names Used In This Web Site Are For Identification and Descriptive Purposes Only. Epson, Canon, Brother, IBM, Apple & Xerox logos are service marks or registered service marks of their respective companies and are only used to make reference to a particular type of printer cartridge. Their Use At This Web Site Does Not Imply Endorsement By Or Association With The Owner Companies. Trademarks & Brand Names Are The Rightful Property Of Their Owners. We Guarantee That InkCartridge.com Is Not Affiliated With Any OEM Manufacturer.

Copyright © 2002 InkCartridge.com All rights reserved.



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